ONLINE STORE INFORMATION

Payment Information

For your convenience and security, online payments can be made with PayPal.  A PayPal account is not necessary.  With PayPal, you also have the option of paying with VISA, Mastercard, Discover or American Express.

If you prefer to pay using E-Transfer, send me an e-mail to make arrangments.


Placing and Processing of Orders

1.  Choose your images;

2.  Click on, "Buy Now";

3.  Choose the size, number and stye of photographs;

4.  In the comments section, add any special instructions, including, but not limted to:

  • Numbers of images to be used in collages and other printing options that require more than one image;
  • The addition of quotes or other personalized touches; and
  • Text you would like added to your photo including the year, player name, tournament name, team name, etc.
5.  You will receive an e-mail confirming your order.
Basic Printing
For basic printing, your order will be processed within 48 hours of receipt of the order.  If for any reason there is a delay in printing or sending your order, you will receive an e-mail notifying you of the delay including an estimated shipping date.
Custom Orders (Graphic Prints)
The length of time to create, print and ship Graphic Prints varies.  During this process, we strive to work closely with you to make sure you are completely satified with the product.  Please use the comments section to provide special requests and/or instructions and information regarding text.  When placing a custom order, you can expect the following:

1.  Within 24-48 hours of receipt of your order, you will receive an e-mail confirming that your order has been placed.  The e-mail should, if possible, include an estimated shipping date.
2.  If we require additional information, we will send you an e-mail with that request.
3.  Prior to printing, we will e-mail a copy of the Graphic Print to you for approval.  At this stage we will encourage you to communicate your likes and dislikes.  We will work closely with you to ensure you receive a product that you are 100% happy with.
4.  You will receive an e-mail confirming that your order has been shipped.  We ask that you notify us if your order does not arrive.

Graphic Prints
Custom Graphic Prints Include the following:
  • Magazine Cover
  • Memory Mates (2 - 4 photos depending on the template, note sizes vary)
  • Player Spotlights
  • Trading Cards
  • Team Posters
  • Action Posters (3 photos)
  • Game Tickets
The Graphic Prints we offer are individualized, sports-themed templates used to showcase your athlete.  We have several different options available to fit your needs.  The number of images, usually 1 - 3, that can be added to the templates vary.  
Excellent customer service is our goal.  We will work very closely with you to ensure you are receiving a product you are 100% satisfied with.  While we process your order, we will e-mail you a copy of the graphic print for your input and approval.

We currently have templates for the following sports:
  • Hockey
  • Ringette
  • Baseball
To view the templates:
1.  Go to the Portfolio section.
2.  Go to Custom Graphic Photos.  
3.  Choose the sport you are interested in.  

If you are interested in placing an online order for a Custom Graphic Print:
1.  Note the file name - you will need this later.
2.  Be aware that some template characteristics can be modified.  Let us know if you want to change the colour, text, etc.
3.  Different sizes are available in certain templates.  Just ask if you are interested in changing the size of a template and we can let you know if it is possible.
4.  Select image and move it to your shopping cart.
5.  On the Shopping Cart page, in the upper left hand corner, click on Products and choose Graphic Print.
6.  Select the graphic print you prefer.  
7.  A description of the template you chose will be visible left of the template.  This description will advise you as to the information needed, including the highlighted sport, the need for additional image numbers, specific information about the athlete, etc.  Different information is needed for each style of graphic print.
8.  PLEASE NOTE:  If you choose to order a print that requires more than one image, the first image number you document in the Comment section will be used as the main, highlighted image.
7.  Go to View Shopping Cart.
8.  In the Comments section, provide the additional information, as discussed above, required to process your order.  Make sure you include the file name of the template you chose.

Our Commitment to You
Providing you with top-notch customer service in conjunction with a high-quality product is our goal.  We are available to answer your questions and provide you with the assistance to navigate our website, place orders with ease and receive photographs you can enjoy for years to come.

Taking action photographs is not a simple process.  Being successful at it requires extensive photographic knowledge, plenty of experience, patience and the willingness to brave all sorts of weather.  Additionally, there are many factors that must be considered at all times such as lighting, spectators, protective barriers, etc.  Occasionally we receive an order for a photo, that when reviewed closely, is found to have some imperfections (i.e. focus, colour, etc.).  When this happens, typically we contact the buyer, explain the situation, and come up with an alternative that is acceptable to both parties.  If, by chance, the buyer is unhappy with a photograph, we will always do what is necessary to rectify the situation.  
If you have any questions, "click Here" to be directed to the contact page.  We will answer your questions and quickly and thoroughly as possible.

Thank you,
Jake

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